Add Delighted to your AI agent
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
- Things your agent can do in Delighted
- 13
Things your AI can do in Delighted
Your FormWise AI can handle any of these in Delighted — on its own, without you needing to click a button.
Add Person to Autopilot Email
PopularAdd a person to Autopilot email or update their properties. Autopilot automatically schedules and sends recurring email surveys at the frequency configured in your Delighted account settings. Use this to enroll new people in automated email surveys or update custom properties for existing members. Note: Autopilot must be configured in your Delighted account before using this API.
Add Person to Autopilot SMS
PopularTool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS. Prerequisites: SMS Autopilot must be configured in your Delighted account before using this API endpoint. If not configured, the API returns a 422 error.
Create or Update Person
PopularTool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Person
PopularTool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
List People
PopularTool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Supports cursor-based pagination via Link header and optional time-based filtering. Note: email and phone_number filters are mutually exclusive.
List Survey Responses
PopularTool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by creation/update time. Supports expanding person details and notes.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
List Bounced People
Tool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
List Unsubscribed People
Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
Show 1 more thing it can do
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once Delighted is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in Delighted, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches Delighted for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive Delighted work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect Delighted to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find Delighted in your connected apps
Inside FormWise, go to Settings → Connected Services and look for Delighted.
- 3
Hit "Connect"
Click "Connect Delighted" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in Delighted
Build a quick AI Agent (it's like writing instructions, not code), and pick the Delighted actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of Delighted for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your Delighted workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other Delighted users had before signing up
Do I need to know how to code?
Not even a little. If you can use Delighted today, you can set this up. You'll connect Delighted, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your Delighted login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Delighted or delete everything any time.
What happens when Delighted updates their app?
We handle it. When Delighted adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting Delighted takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Delighted — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About Delighted on FormWise
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
Connect Delighted once and your FormWise AI gets 13 things it can do inside it. That means your AI can handle the Delighted work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to Delighted? Take a look at delighted.com.
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Stop doing the Delighted work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.