Add Gorgias to your AI agent
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
- Things your agent can do in Gorgias
- 44
Things your AI can do in Gorgias
Your FormWise AI can handle any of these in Gorgias — on its own, without you needing to click a button.
List Teams
PopularLists teams in Gorgias.
Add Ticket Tags
Adds tags to a ticket in Gorgias.
Create Account Setting
Creates a new account setting in Gorgias.
Create Customer
Creates a new customer in Gorgias.
Create Macro
Creates a reusable response macro and its ticket actions. Reference: https://developers.gorgias.com/reference/create-macro
Create Rule
Create a JavaScript automation rule in Gorgias.
Create Team
Creates a new team in Gorgias.
Create Ticket
Creates a new ticket in Gorgias.
Create View
Create a saved ticket-list view in Gorgias.
Delete Customer
Deletes a specific customer from Gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in Gorgias.
Delete Customers
Deletes multiple customers from Gorgias.
Show 32 more things it can do
Delete Team
Deletes a specific team from Gorgias.
Delete Ticket
Deletes a specific ticket from Gorgias.
Delete Ticket Field Value
Deletes a specific field value for a ticket in Gorgias.
Get Account
Retrieves your Gorgias account information.
Get Customer
Retrieves a specific customer from Gorgias.
Get Event
Retrieves a specific event from Gorgias.
Get Team
Retrieves a specific team from Gorgias.
Get Ticket
Retrieves a specific ticket from Gorgias.
Get Ticket Message
Retrieves one message from a Gorgias ticket. Reference: https://developers.gorgias.com/reference/get-ticket-message
List Account Settings
Lists all account settings in Gorgias.
List Customer Field Values
Lists all field values for a customer in Gorgias.
List Customers
Lists customers in Gorgias with various filtering options.
List Events
Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events
List Integrations
Lists Gorgias integrations, optionally filtered by integration type. Reference: https://developers.gorgias.com/reference/list-integrations
List Messages
Lists messages in Gorgias, optionally filtered by ticket. Reference: https://developers.gorgias.com/reference/list-messages
List Rules
Lists automation rules with optional name search. Reference: https://developers.gorgias.com/reference/list-rules
List Tags
Lists workspace tags independently of any ticket. Reference: https://developers.gorgias.com/reference/list-tags
List Ticket Field Values
Lists all field values for a ticket in Gorgias.
List Ticket Tags
Lists all tags for a ticket in Gorgias.
List Tickets
Lists tickets in Gorgias with various filtering options.
List Users
Lists helpdesk users with optional role and identity filters. Reference: https://developers.gorgias.com/reference/list-users
List View Items
Lists tickets matching a saved Gorgias view. Reference: https://developers.gorgias.com/reference/list-view-items
List Views
Lists saved ticket views, optionally filtered by category. Reference: https://developers.gorgias.com/reference/list-views
Merge Customers
Merges two customers in Gorgias, combining their data and history.
Remove Ticket Tags
Removes tags from a ticket in Gorgias.
Send Ticket Message
Sends an externally delivered message on an existing Gorgias ticket. Delivery happens asynchronously after creation; internal notes are not supported. References: https://developers.gorgias.com/reference/create-ticket-message https://developers.gorgias.com/docs/create-a-new-message-in-ticket-via-api
Set Customer Data
Sets the complete data object for a customer in Gorgias.
Set Ticket Tags
Sets the complete list of tags for a ticket in Gorgias.
Update Account Setting
Updates an existing account setting in Gorgias.
Update Customer
Updates an existing customer in Gorgias.
Update Team
Updates an existing team in Gorgias.
Update Ticket
Updates an existing ticket in Gorgias.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once Gorgias is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in Gorgias, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches Gorgias for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive Gorgias work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect Gorgias to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find Gorgias in your connected apps
Inside FormWise, go to Settings → Connected Services and look for Gorgias.
- 3
Hit "Connect"
Click "Connect Gorgias" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in Gorgias
Build a quick AI Agent (it's like writing instructions, not code), and pick the Gorgias actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of Gorgias for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your Gorgias workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other Gorgias users had before signing up
Do I need to know how to code?
Not even a little. If you can use Gorgias today, you can set this up. You'll connect Gorgias, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your Gorgias login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Gorgias or delete everything any time.
What happens when Gorgias updates their app?
We handle it. When Gorgias adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting Gorgias takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Gorgias — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About Gorgias on FormWise
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
Connect Gorgias once and your FormWise AI gets 44 things it can do inside it. That means your AI can handle the Gorgias work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to Gorgias? Take a look at www.gorgias.com.
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Stop doing the Gorgias work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.