Add HaloPSA to your AI agent
Create, inspect, list, and delete HaloPSA tickets, with customer, site, user, agent, asset, and ticket-routing lookups.
- Things your agent can do in HaloPSA
- 85
Things your AI can do in HaloPSA
Your FormWise AI can handle any of these in HaloPSA — on its own, without you needing to click a button.
Create Ticket
Create one HaloPSA ticket from a summary and optional details and routing IDs; sends the provider-required one-item array body.
Delete Agent
Request deletion of one HaloPSA agent by numeric ID. Use only for an agent that is confirmed safe to remove; this action does not create or verify a disposable replacement.
Delete Appointment
Delete one HaloPSA appointment by numeric ID. HaloPSA also deletes its linked Exchange event unless ignore_exchange_delete is true.
Delete Asset
Delete one HaloPSA asset by numeric ID.
Delete Attachment
Delete one HaloPSA attachment by numeric ID.
Delete Client Contract
Delete one HaloPSA client contract by numeric ID.
Delete Customer
Delete one HaloPSA customer by numeric ID. Success is reported only after HaloPSA returns the endpoint's documented HTTP 200 status.
Delete Invoice
Delete one HaloPSA invoice by numeric ID. Set bypass_accounts_sync to true to delete it in HaloPSA without synchronizing the deletion to the connected accounts system.
Delete Item
Delete one HaloPSA inventory or service item by numeric ID. Use only for an item that is confirmed safe to remove.
Delete Knowledge Base Article
Delete one HaloPSA knowledge-base article by numeric ID. Use only for an article that is confirmed safe to remove.
Delete Opportunity
Delete one HaloPSA sales opportunity by numeric ID.
Delete Project
Delete one HaloPSA project by numeric ID.
Show 73 more things it can do
Delete Quotation
Delete one HaloPSA quotation by numeric ID.
Delete Report
Delete one HaloPSA report definition by numeric ID.
Delete Site
Delete one HaloPSA customer site by numeric ID.
Delete Status
Delete one HaloPSA ticket-status configuration record by numeric ID. Use only for a status that is confirmed safe to remove.
Delete Supplier
Delete one HaloPSA supplier by numeric ID. Use only for a supplier that is confirmed safe to remove.
Delete Team
Delete one HaloPSA team by numeric ID. This changes tenant-level team configuration.
Delete Ticket
Delete one HaloPSA ticket by numeric ID, optionally recording a reason. The ticket is removed from active ticket results.
Delete Ticket Action
Delete one HaloPSA ticket action by numeric action ID and its parent ticket ID. HaloPSA may reject deletion for protected action types; the provider's reason is returned.
Delete Ticket Type
Delete one HaloPSA ticket-type configuration record by numeric ID. This does not create or verify a disposable replacement.
Delete User
Delete one HaloPSA end user by numeric ID.
Get Agent
Return one HaloPSA agent by numeric ID. Optional flags can request expanded configuration, signature, holiday-allowance, cache, or client-context data; the response preserves additional provider fields.
Get Appointment
Return one HaloPSA appointment by numeric ID, optionally with extra detail objects.
Get Asset
Return one HaloPSA asset by numeric ID, optionally including activity, allowed statuses, details, diagram data, and hierarchy data.
Get Attachment
Download one HaloPSA attachment by numeric ID.
Get Client Contract
Return one HaloPSA client contract by numeric ID, with optional expanded billing, asset, user, schedule, and period details.
Get Current Agent
Return a compact identity for the HaloPSA agent authorized by the current connection, without claims or access-control records.
Get Customer
Return one HaloPSA customer by numeric ID, with optional expanded, activity, ticket-type, period, and pre-pay data.
Get Invoice
Return one HaloPSA invoice by numeric ID, optionally with extra detail objects.
Get Item
Return one HaloPSA inventory or service item by numeric ID, optionally with expanded details and tenant-specific accounting data; additional provider fields are preserved.
Get Knowledge Base Article
Return one HaloPSA knowledge-base article by numeric ID, optionally with expanded details and language or organisation context.
Get Opportunity
Return one HaloPSA sales opportunity by numeric ID, optionally with extra provider detail objects.
Get Project
Return one HaloPSA project by numeric ID, optionally with expanded details.
Get Quotation
Return one HaloPSA quotation by numeric ID, optionally with expanded details or portal-view context.
Get Report
Return one HaloPSA report definition by numeric ID. Optionally include definition details or load report data with the documented report context.
Get Site
Return one HaloPSA customer site by numeric ID, with optional customer, permission, activity, detail, setup, and ticket-type context.
Get Status
Return one HaloPSA ticket-status configuration record by numeric ID, optionally including its detailed configuration.
Get Supplier
Return one HaloPSA supplier by numeric ID, optionally including expanded details; additional provider fields are preserved.
Get Team
Return one HaloPSA team by numeric ID, optionally including agent details and expanded team objects.
Get Ticket
Return one HaloPSA ticket by numeric ID, with core assignment and classification fields and optional expanded details and most recent action.
Get Ticket Action
Get one HaloPSA ticket action by numeric action ID, optionally providing its ticket ID and requesting expanded details.
Get Ticket Type
Return one HaloPSA ticket type by numeric ID. Optional flags select the documented configuration, detail, knowledge-base, team-restriction, survey, new-ticket, and ticket-context representations.
Get User
Return one HaloPSA end user by numeric ID, with optional customer, site, ticket-type, opportunity, supplier, activity, billing, asset, and detail context.
List Agents
Return compact HaloPSA agent records for assignment lookup, optionally filtered by name, email address, telephone number, or team ID.
List Appointments
Return one page of HaloPSA appointments, optionally filtered by customer, ticket, date range, or search text.
List Assets
Return one page of HaloPSA assets, optionally filtered by customer, site, user, asset type, search text, and active state.
List Attachments
List HaloPSA attachment metadata, optionally for one ticket.
List Client Contracts
Return one page of HaloPSA client contracts, optionally filtered by customer, site, search text, and active state.
List Customers
Return one page of HaloPSA customers, optionally filtered by name and active state.
List Invoices
Return one page of HaloPSA invoices, optionally filtered by date, customer, site, ticket, user, or search text.
List Items
Return one page of HaloPSA inventory and service items with the provider's documented status, asset, supplier, accounting, stock, search, and ordering filters.
List Knowledge Base Articles
Return one page of HaloPSA knowledge-base articles using the provider's documented status, access, relationship, language, search, and ordering filters.
List Opportunities
Return one page of HaloPSA sales opportunities, optionally filtered by customer, assignment, status, date range, or search text.
List Priorities
Return HaloPSA policy-priority mappings used to classify tickets, optionally filtered by SLA policy ID.
List Projects
Return one page of HaloPSA projects. HaloPSA represents projects as ticket-like records in a tickets array.
List Quotations
Return HaloPSA quotations with customer, state, approval, processing, text, attachment, ordering, and page filters.
List Reports
Return one page of HaloPSA report definitions with the provider's documented access, chart, customer, publication, ordering, group, search, and type filters.
List Sites
Return one page of HaloPSA customer sites, optionally filtered by customer, name, and active state.
List Statuses
Return HaloPSA ticket statuses, optionally constrained to a ticket type or a specific ticket's valid context.
List Suppliers
Return one page of HaloPSA suppliers with the provider's documented status, integration, ordering, search, and top-level filters.
List Teams
Return HaloPSA teams available for ticket assignment, optionally limited to the current agent's teams or a department.
List Ticket Actions
List HaloPSA ticket actions, optionally filtering by occurrence date range and whether attachment details are included. Set ticket_id to retrieve actions for a ticket; HaloPSA can return an empty list when it is omitted.
List Ticket Types
Return ticket types available for ticket classification, optionally limited to types that agents can create for a customer.
List Tickets
Return one page of HaloPSA tickets, optionally filtered by customer, site, user, status, assigned agent, or text search.
List Users
Return one page of HaloPSA end users, optionally filtered by customer, site, name, and active state.
Upsert Agent
Create or update HaloPSA agent profiles, team memberships, account enablement, administrator access, working hours, licensing, costs, notifications, and approval settings in one array request.
Upsert Appointment
Create or update HaloPSA appointments in one array request. Each item with id updates that appointment and each item without id creates one. HaloPSA does not document a universally sufficient minimal create payload.
Upsert Asset
Create or update one or more HaloPSA assets. Each item with an id updates that asset; each item without an id creates a new asset.
Upsert Client Contract
Create or update one or more HaloPSA client contracts. Each item with an id updates that contract; each item without an id creates a contract. Creates require client_id, ref, start_date, end_date, and billingperiod.
Upsert Customer
Create or update one or more HaloPSA customers in the endpoint's array body. Each item with id updates that customer; each item without id creates one.
Upsert Invoice
Create or update HaloPSA invoice records and their typed line items. This action does not capture payment, post or email invoices, create credit notes, or trigger accounting-system synchronization.
Upsert Item
Create or update HaloPSA inventory and service items in one array request. Each item with id updates that record and each item without id creates one; mixed batches are supported and can alter inventory and accounting state.
Upsert Knowledge Base Article
Create or update one or more HaloPSA knowledge-base articles through POST /KBArticle. Each item with id updates that article; each item without id creates one. HaloPSA documents no universally sufficient create payload.
Upsert Opportunity
Upsert HaloPSA sales opportunities: each resource item with id updates that record, while each item with id omitted creates a record. HaloPSA does not document a universally sufficient minimal create payload.
Upsert Project
Create or update HaloPSA project records, typed milestones, and tags. This action does not close projects, publish articles, send notifications, override record locks, or invoke provider-import and validation workflows.
Upsert Quotation
Create or update HaloPSA quotation records and typed quotation lines. This action does not send quotations, start signing or approval, create sales orders, or invoke external commerce integrations.
Upsert Report
Create or update HaloPSA report definitions in one array request. Each item with id updates that report and each item without id creates one; this mutates report definitions and may expose saved SQL or report output.
Upsert Site
Create or update one or more HaloPSA customer sites. Each item with an id updates that site; each item without an id creates a site. HaloPSA does not document a universally sufficient minimal create payload.
Upsert Status
Create or update HaloPSA ticket statuses in one array request. Set an item's id to update that exact status, or omit id to create one.
Upsert Supplier
Create or update one or more HaloPSA suppliers through POST /Supplier. Each item with id updates that supplier; each item without id creates one. HaloPSA does not document a universally sufficient minimal create payload.
Upsert Team
Create or update HaloPSA teams in one array request. Set an item's id to update that exact team, or omit id to create one.
Upsert Ticket Action
Create or update ticket notes and work-log actions, optionally recording time or applying a ticket status, without sending email. Each resource with action_id updates that action; each resource without action_id creates one.
Upsert Ticket Type
Create or update HaloPSA ticket types in one array request. Set an item's id to update that exact ticket type, or omit id to create one.
Upsert User
Create or update one or more HaloPSA end-user records without sending welcome email. Each item with an id updates that user; each item without an id creates one.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once HaloPSA is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in HaloPSA, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches HaloPSA for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive HaloPSA work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect HaloPSA to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find HaloPSA in your connected apps
Inside FormWise, go to Settings → Connected Services and look for HaloPSA.
- 3
Hit "Connect"
Click "Connect HaloPSA" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in HaloPSA
Build a quick AI Agent (it's like writing instructions, not code), and pick the HaloPSA actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of HaloPSA for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your HaloPSA workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other HaloPSA users had before signing up
Do I need to know how to code?
Not even a little. If you can use HaloPSA today, you can set this up. You'll connect HaloPSA, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your HaloPSA login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect HaloPSA or delete everything any time.
What happens when HaloPSA updates their app?
We handle it. When HaloPSA adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting HaloPSA takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like HaloPSA — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About HaloPSA on FormWise
Create, inspect, list, and delete HaloPSA tickets, with customer, site, user, agent, asset, and ticket-routing lookups.
Connect HaloPSA once and your FormWise AI gets 85 things it can do inside it. That means your AI can handle the HaloPSA work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to HaloPSA? Take a look at halopsa.com.
More customer support integrations
Zendesk
Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
Gleap
Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.
Freshdesk
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
ServiceNow
ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.
RepairShopr
RepairShopr is a comprehensive repair shop management software designed to streamline operations, manage customer relationships, and enhance business efficiency.
Intercom
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Stop doing the HaloPSA work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.
