Add Msg91 to your AI agent
MSG91 is a cloud communication platform offering secure and robust APIs for SMS, WhatsApp, Email, Voice, and more, enabling businesses to connect with their customers across multiple channels.
- Things your agent can do in Msg91
- 8
Things your AI can do in Msg91
Your FormWise AI can handle any of these in Msg91 — on its own, without you needing to click a button.
Resend OTP
PopularResend OTP to the same mobile number via text message or voice call. Use when the original OTP was not received or expired, and the user needs a new code sent to the same number.
Send OTP
PopularTool to send OTP (One-Time Password) to a mobile number using a pre-configured MSG91 template. Use when you need to verify user phone numbers for authentication, account registration, password reset, or transaction confirmation.
Send SMS via Flow (V5)
PopularSend SMS messages using pre-defined templates via MSG91 Flow API v5. Use when you need to send template-based SMS with dynamic variable substitution to single or multiple recipients. Templates must be created and approved in MSG91 dashboard before use.
Verify OTP
PopularTool to verify an OTP (One-Time Password) sent to a mobile number. Use when you need to confirm that the OTP code entered by the user matches the one sent via Send OTP API.
Create User Events
Create and track user events in MSG91 Segmento for customer behavior analysis and segmentation. Use this tool to record user actions and behaviors such as logins, purchases, page views, button clicks, or any custom events. These events help build user profiles and enable targeted campaigns based on user behavior. Examples: - Track user login events for engagement analysis - Record purchase events with product details for sales tracking - Log page views and clicks for behavior analytics - Capture custom events with properties for detailed segmentation
Get Event Types
Retrieves all event types configured in MSG91 Segmento. Event types represent different user actions and behaviors that can be tracked (e.g., purchases, signups, page views). Use this action to discover what events are available for tracking user behavior in your Segmento account. No parameters required - returns all event types.
Get Failed Events
Retrieve failed user events from a MSG91 Segmento campaign. This tool fetches events that failed to process during campaign execution, helping you identify and debug issues such as validation errors, invalid recipients, or missing required data. Use this when you need to: - Investigate why certain events didn't process successfully - Get detailed failure reasons for troubleshooting - Monitor campaign health and identify patterns in failures - Retrieve failed events within a specific date range Results are paginated for large datasets. Requires a valid campaign_id from a Segmento campaign.
List Campaigns
Tool to list all campaigns in Segmento. Use when you need to retrieve campaigns with pagination support.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once Msg91 is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in Msg91, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches Msg91 for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive Msg91 work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect Msg91 to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find Msg91 in your connected apps
Inside FormWise, go to Settings → Connected Services and look for Msg91.
- 3
Hit "Connect"
Click "Connect Msg91" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in Msg91
Build a quick AI Agent (it's like writing instructions, not code), and pick the Msg91 actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of Msg91 for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your Msg91 workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other Msg91 users had before signing up
Do I need to know how to code?
Not even a little. If you can use Msg91 today, you can set this up. You'll connect Msg91, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your Msg91 login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Msg91 or delete everything any time.
What happens when Msg91 updates their app?
We handle it. When Msg91 adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting Msg91 takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Msg91 — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About Msg91 on FormWise
MSG91 is a cloud communication platform offering secure and robust APIs for SMS, WhatsApp, Email, Voice, and more, enabling businesses to connect with their customers across multiple channels.
Connect Msg91 once and your FormWise AI gets 8 things it can do inside it. That means your AI can handle the Msg91 work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to Msg91? Take a look at control.msg91.com/signin.
More communication integrations
Dialpad
Dialpad is a cloud-based business phone system and contact center platform that enables voice, video, messages and meetings across your existing devices
Help Scout
Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools
Close MCP
Close MCP gives agents scoped access to CRM leads, contacts, opportunities, activities, communications, and organization workflows.
Resend MCP
Send and manage transactional email through Resend.
Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.
Google Chat
Google Chat API integration for messaging and collaboration in Google Workspace
Stop doing the Msg91 work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.