customer support

Add Productlane to your AI agent

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

Things your agent can do in Productlane
39

Things your AI can do in Productlane

Your FormWise AI can handle any of these in Productlane — on its own, without you needing to click a button.

  • Create Company

    Popular

    Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

  • Create Contact

    Popular

    Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

  • Create Feedback

    Popular

    Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

  • Create Thread

    Popular

    Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

  • Delete Company

    Popular

    Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

  • Delete Contact

    Popular

    Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

  • Enable Productlane Widget

    Popular

    Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

  • Get Insight

    Popular

    Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

  • Get Linear Customer Options

    Popular

    Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.

  • Invite User to Workspace

    Popular

    Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

  • List Changelogs

    Popular

    Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

  • List Help Center Articles

    Popular

    Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.

Show 27 more things it can do
  • List Insights

    Popular

    Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.

  • Update Insight

    Popular

    Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.

  • Close Productlane Widget

    Popular

    Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

  • Disable Productlane Widget

    Popular

    Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

  • Widget off event

    Popular

    Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks.

  • Register Widget Event Listener

    Popular

    Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events.

  • Open Productlane Widget

    Popular

    Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.

  • Open Productlane Docs Article in Widget

    Popular

    Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.

  • Toggle Productlane Widget

    Popular

    Tool to toggle the Productlane widget between open and closed states. Use after widget initialization.

  • Create Changelog Entry

    Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

  • Create Insight

    Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

  • Create Upvote

    Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

  • Delete Upvote

    Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

  • Get Changelog

    Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

  • Get Company by ID

    Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

  • Get Contact

    Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace.

  • Get Help Center Article

    Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

  • Get Issue by ID

    Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

  • Get Project

    Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

  • Get Workspace

    Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

  • List Companies

    Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.

  • List contacts

    Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.

  • List Productlane Issues

    Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.

  • List Workspace Members

    Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).

  • List Projects

    Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.

  • Update Company

    Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional.

  • Update Contact

    Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.

Built for the way you actually work

No code, no engineers

Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.

Sounds like you, not like a bot

Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.

Plugs into the stack you already use

No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.

Your data stays yours

Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.

What you can do once Productlane is connected

Onboard new clients without lifting a finger

When someone signs up, your AI greets them, sets up their next step in Productlane, and keeps the momentum going — even at 2am.

Reply to leads in seconds, not days

Your AI watches Productlane for new inquiries, answers questions in your voice, and books the call before they cool off.

Get your weekends back

Hand off the repetitive Productlane work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.

How to connect Productlane to your agent

  1. 1

    Start using FormWise for free

    Sign up in under a minute.

  2. 2

    Find Productlane in your connected apps

    Inside FormWise, go to Settings → Connected Services and look for Productlane.

  3. 3

    Hit "Connect"

    Click "Connect Productlane" and log in like you normally would. We only ask for the permissions your AI actually needs.

  4. 4

    Tell your AI what to do in Productlane

    Build a quick AI Agent (it's like writing instructions, not code), and pick the Productlane actions you want your AI to handle.

  5. 5

    Watch it run

    Send it a real-world task and watch your AI take care of Productlane for you. Tweak the wording until it feels just right.

Powered by the AI you already trust

Your Productlane workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.

  • OpenAI
  • Anthropic Claude
  • Google Gemini

Questions other Productlane users had before signing up

Do I need to know how to code?

Not even a little. If you can use Productlane today, you can set this up. You'll connect Productlane, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.

Will my clients know they're talking to an AI?

Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.

Can I make it sound like me?

Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.

What if I want to take over a conversation?

You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.

Is my client data safe?

Yes. Your Productlane login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Productlane or delete everything any time.

What happens when Productlane updates their app?

We handle it. When Productlane adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.

How fast can I actually get this running?

Most people are up and running the same day they sign up. Connecting Productlane takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.

What is FormWise?

FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Productlane — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.

Can I sell AI agents to my clients?

Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.

Can I embed my AI on my website or in my course?

Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.

Do I need to know anything about AI to use this?

No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.

About Productlane on FormWise

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

Connect Productlane once and your FormWise AI gets 39 things it can do inside it. That means your AI can handle the Productlane work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.

You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.

New to Productlane? Take a look at productlane.com.

Stop doing the Productlane work yourself

Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.