Add Rootly to your AI agent
Rootly is an AI-native incident management platform that automates workflows and collaboration, integrating with Slack, PagerDuty, and other tools to streamline incident response.
- Things your agent can do in Rootly
- 6
Things your AI can do in Rootly
Your FormWise AI can handle any of these in Rootly — on its own, without you needing to click a button.
Delete Action Item
PopularThis tool allows for the deletion of a specific action item in Rootly. It complements the existing ROOTLY_LIST_ACTION_ITEMS functionality by providing the ability to remove individual action items from the system.
Delete Incident
PopularTool to delete an incident in Rootly by ID. Use when performing administrative cleanup. This is a destructive operation and depends on appropriate Rootly permissions.
Get Action Item Details
PopularRetrieves detailed information about a specific action item by its ID from Rootly. Action items are tasks or follow-up items created during incident management to track work that needs to be completed. This tool returns comprehensive details including: - Core info: summary, description, kind (task/follow_up), priority, status, due_date - Assignment: assigned user and group IDs - Integration links: Jira, GitHub, GitLab, Linear, Asana, Trello, ClickUp, and other connected tools - Metadata: creation and update timestamps, direct URL to the action item Use ROOTLY_LIST_ACTION_ITEMS first to discover available action item IDs if you don't already have one.
Get Incident Details
PopularTool to retrieve full details for a single Rootly incident by ID. Use when you need complete incident information for drill-down after listing or searching incidents. Supports optional include parameter to fetch related resources like environments, services, action_items, and events in a single request.
List Action Items
PopularThis tool retrieves a list of all action items for an organization in Rootly. Action items are tasks or follow-up items that need to be completed during or after an incident, helping to track and manage incident-related tasks effectively.
Update Incident
PopularTool to update fields on an existing Rootly incident by ID. Use when you need to modify incident status, severity, metadata, or other attributes. Supports updating title, status, summary, severity_id, service_ids, environment_ids, and more.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once Rootly is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in Rootly, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches Rootly for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive Rootly work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect Rootly to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find Rootly in your connected apps
Inside FormWise, go to Settings → Connected Services and look for Rootly.
- 3
Hit "Connect"
Click "Connect Rootly" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in Rootly
Build a quick AI Agent (it's like writing instructions, not code), and pick the Rootly actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of Rootly for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your Rootly workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other Rootly users had before signing up
Do I need to know how to code?
Not even a little. If you can use Rootly today, you can set this up. You'll connect Rootly, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your Rootly login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Rootly or delete everything any time.
What happens when Rootly updates their app?
We handle it. When Rootly adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting Rootly takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Rootly — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About Rootly on FormWise
Rootly is an AI-native incident management platform that automates workflows and collaboration, integrating with Slack, PagerDuty, and other tools to streamline incident response.
Connect Rootly once and your FormWise AI gets 6 things it can do inside it. That means your AI can handle the Rootly work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to Rootly? Take a look at rootly.com.
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Stop doing the Rootly work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.