marketing automation

Add Spoki to your AI agent

Spoki is an Italian platform that integrates WhatsApp's official APIs to automate communication for marketing, sales, customer support, and payments.

Things your agent can do in Spoki
57

Things your AI can do in Spoki

Your FormWise AI can handle any of these in Spoki — on its own, without you needing to click a button.

  • Add Contact Operator

    Popular

    Tool to assign an operator to a contact's chat. Use this when you need to assign a team member to handle a specific contact's conversation. The operator must have been invited to the account first. Rate limited to 5 requests per minute.

  • Add Service User

    Popular

    Adds a new service user with a specific role to your Spoki account. Use this when you need to create service accounts for automation, API integrations, or specialized operator roles. Rate limit: 10 requests per minute.

  • Clone Template

    Popular

    Tool to create a duplicate copy of an existing template. Clone starts in DRAFT status. Use when you need to duplicate a template by ID.

  • Create Account Onboarding Link

    Popular

    Tool to create an onboarding link for a specific Spoki account. Use when you need to generate a setup link to help users configure their account.

  • Create Custom Field

    Popular

    Creates a new custom field in Spoki for storing additional contact data. Use this action when you need to define extra data points that can be stored on contacts beyond the standard fields. Custom fields are useful for tracking business-specific information like customer IDs, preferences, subscription dates, or any other structured data. The custom field will be available for use immediately after creation across contact management, automation workflows, and API operations. Ensure the label and code are unique and descriptive for easy identification and usage.

  • Create Contact List

    Popular

    Creates a new contact list in Spoki for organizing and managing contacts. Use this action when you need to create a new list for grouping contacts by campaigns, segments, or any other organizational criteria. Lists are essential for targeted messaging, automation workflows, and campaign management. Rate limit: 10 requests per minute.

  • Create Media File

    Popular

    Tool to create a new media file entry in Spoki. Use when you need to register external media files (images, videos, documents) that can be used in campaigns, messages, or other Spoki features. Rate limit: 120 requests per minute.

  • Create or Update Contact

    Popular

    Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier. This action performs an "upsert" operation: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use this when you need to: - Add new contacts to your Spoki account - Update existing contact information (name, email, language, custom fields) - Ensure contact records are synchronized with external systems The phone number must be in E.164 format (international format with country code).

  • Create Template

    Popular

    Creates a new WhatsApp message template with localizations, buttons, and media headers. Use when you need to define a reusable template for marketing campaigns, transactional notifications, or authentication messages. Templates must be approved by WhatsApp before use (created in DRAFT status). Rate limit: 10 requests per minute.

  • Create Ticket

    Popular

    Tool to create a new support ticket in Spoki. Use when you need to create a ticket for tracking customer support issues or requests. Rate limit: 120 requests per minute.

  • Delete contact

    Popular

    Tool to delete a specific contact. Use after confirming the contact ID. Example prompt: "Delete contact with ID 1091234."

  • Delete Custom Field

    Popular

    Tool to delete a specific custom field. Cannot delete if the custom field is used in automations. Rate limit: 5 requests per minute.

Show 45 more things it can do
  • Delete list

    Popular

    Tool to delete a specific list. Use after confirming the list ID. Rate limit: 5 requests per minute.

  • Delete media file

    Popular

    Tool to delete a specific media file. Use after confirming the media ID. Rate limit: 60 requests per minute.

  • Delete role

    Popular

    Tool to delete a specific role. Use after confirming the role ID. Cannot delete the sole admin role. Rate limit: 5 requests per minute.

  • Delete template

    Popular

    Tool to delete a WhatsApp template. Use force_delete=true for templates used in automations. Rate limit: 10/min.

  • Delete ticket

    Popular

    Tool to delete a specific ticket. Use after confirming the ticket ID. Rate limit: 60 requests per minute.

  • Generate Role Private Key

    Popular

    Tool to generate a private key for a service user role. Use when you need to create API credentials for service users. Rate limit: 10 requests per minute.

  • Get Account Current Report

    Popular

    Tool to get the current report for a specified account. Use when you need up-to-date metrics on messages and conversations for an account. Note: result is cached for 30 minutes.

  • List Accounts

    Popular

    Tool to retrieve a list of Spoki WhatsApp Business accounts with their details. Use when you need to view all accounts accessible to the authenticated user, including their credit balances, status, and language settings. Note: This endpoint has a rate limit of 5 requests per minute.

  • List Agencies

    Popular

    Tool to list all agencies accessible to the user. Use when you need to retrieve all agencies for the authenticated account.

  • List Automations

    Popular

    Tool to list, search, and filter automations. Use after authenticating to retrieve available automations and apply optional search or platform filters.

  • List campaigns

    Popular

    Tool to list, search, and filter campaigns. Use when you need to retrieve campaigns optionally filtered by scheduled datetime.

  • List Contacts

    Popular

    Tool to list, search, and filter contacts. Use when you need to retrieve contacts with optional search and filters.

  • List Custom Fields

    Popular

    Tool to list, search, and filter custom fields. Use when you need to fetch available custom-field definitions by label or code.

  • List Lists

    Popular

    Tool to list, search, and filter contact lists. Use when you need to retrieve all lists or find specific lists by name. Rate limit: 5 requests per minute.

  • List media

    Popular

    Tool to list media files. Returns all media files with their details including title, content type, format, and URLs. Use when you need to retrieve or browse available media files in the account.

  • List Partners

    Popular

    List all partners accessible to the authenticated account. Partners represent business partners or affiliates associated with your Spoki account.

  • List Reports

    Popular

    Tool to list, search, and filter usage reports. Use when you need to retrieve historical usage metrics with optional filters. Note: results are cached for 30 minutes.

  • List Roles

    Popular

    Tool to list user roles in the system. Use when you need to retrieve all role assignments for users in the account.

  • List tags

    Popular

    Lists all tags in the account. Returns tag details including id, name, color, and order. Use this when you need to view all available tags or find a specific tag by name.

  • List templates

    Popular

    Tool to list, search, and filter WhatsApp templates. Use when you need to retrieve available templates, optionally filtering by keywords.

  • List Tickets

    Popular

    Tool to list, search, and filter tickets. Use when you need to retrieve tickets with optional pagination and filters.

  • Remove All List Contacts

    Popular

    Tool to remove all contacts from a list. Use when you need to clear all contacts from a specific list. Rate limit: 5 requests per minute.

  • Remove Contact Operator

    Popular

    Tool to remove an operator from a contact's chat. Use when you need to unassign an operator from handling a specific contact's conversations. Rate limit: 5 requests per minute.

  • Remove Contacts from List

    Popular

    Tool to remove specific contacts from a list. Use when you need to unsubscribe or remove multiple contacts from a particular list. Rate limit: 5 requests per minute.

  • Resend Invitation

    Popular

    Tool to resend an invitation email. Use when you need to resend an existing invitation. Rate limit: 5 requests per minute.

  • Retrieve Account

    Popular

    Retrieves detailed information about a specific Spoki WhatsApp Business account. Returns comprehensive account details including credit balance, verification status, messaging limits, quality metrics, timezone settings, and Facebook integration configuration. Use this action when you need to check account status, credit levels, or configuration details. Note: You must have access permissions for the specified account ID.

  • Retrieve Automation

    Popular

    Tool to retrieve details of a specific automation. Use when you need name, first message, webhooks and timestamps of an existing automation.

  • Retrieve Contact

    Popular

    Tool to retrieve details of a specific contact. Use when you have a contact ID and need full profile details.

  • Retrieve Custom Field

    Popular

    Tool to retrieve details of a specific custom field. Use when you have a field ID and need its metadata before using it in automations.

  • Retrieve List

    Popular

    Tool to retrieve details of a specific list by ID. Use when you need list metadata and contact count. Rate limit: 5 requests per minute.

  • Retrieve Media

    Popular

    Tool to retrieve details of a specific media file by ID. Use when you need media file metadata.

  • Retrieve Role

    Popular

    Tool to retrieve details of a specific role by ID. Use when you need role information for a given role ID. Rate limit: 5 requests per minute.

  • Retrieve Tag

    Popular

    Tool to retrieve details of a specific tag. Use when you need tag metadata by ID.

  • Retrieve Template

    Popular

    Tool to retrieve details of a specific template. Use after obtaining a template ID.

  • Revert Template to Draft

    Popular

    Tool to revert a WhatsApp template back to DRAFT status, removing it from WhatsApp. Use when you need to unpublish a template and return it to draft mode for editing.

  • Bulk Sync Contacts

    Popular

    Tool to bulk sync (create or update) multiple contacts in a single request. Rate limit: 1 request per minute. This action performs bulk "upsert" operations: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use when you need to: - Import multiple contacts from external systems - Synchronize contact lists in bulk - Efficiently create or update many contacts at once IMPORTANT: Do not use this action to update contacts before initiating an automation. The strict rate limit (1/min) makes it unsuitable for automation workflows.

  • Sync Contacts to List

    Popular

    Tool to create or update contacts and add them to a specific list in Spoki. Rate limit: 1 request per minute. This action performs bulk "upsert" operations and list assignment: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created - All synced contacts are automatically added to the specified list Use when you need to: - Add multiple contacts to a specific list - Import contacts from external systems directly into a list - Synchronize contact lists with list membership Maximum 500 contacts per request. Phone numbers must be in E.164 format (international format with country code).

  • Update Campaign

    Popular

    Tool to update an existing campaign's name, status, or scheduled time. Use when you need to modify campaign details after creation. Rate limited to 5 requests per minute.

  • Update Contact

    Popular

    Tool to update an existing contact in Spoki. Use when you need to modify contact information for a specific contact ID. Only the fields provided will be updated; other fields remain unchanged.

  • Update Custom Field

    Popular

    Tool to update a specific custom field. Use after retrieving a field to change its label.

  • Update Invitation Role

    Popular

    Tool to update the role of a pending invitation. Use when you need to change the role assigned to an existing invitation. Rate limit: 5 requests per minute.

  • Update Media

    Popular

    Tool to update an existing media file in Spoki. Use when you need to modify media file details like title. Rate limit: 120 requests per minute.

  • Update Role

    Popular

    Tool to update a user's role. Use when you need to change a user's role assignment. Rate limit: 10 requests per minute.

  • Update Template

    Popular

    Tool to update an existing WhatsApp template in Spoki. Use when you need to modify template name, category, subcategory, or localization details. Rate limit: 10 requests per minute.

  • Check Role Private Key

    Tool to check if a service user role has a private key configured. Use when you need to verify key status for a role. Rate limit: 10 requests per minute.

Built for the way you actually work

No code, no engineers

Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.

Sounds like you, not like a bot

Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.

Plugs into the stack you already use

No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.

Your data stays yours

Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.

What you can do once Spoki is connected

Onboard new clients without lifting a finger

When someone signs up, your AI greets them, sets up their next step in Spoki, and keeps the momentum going — even at 2am.

Reply to leads in seconds, not days

Your AI watches Spoki for new inquiries, answers questions in your voice, and books the call before they cool off.

Get your weekends back

Hand off the repetitive Spoki work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.

How to connect Spoki to your agent

  1. 1

    Start using FormWise for free

    Sign up in under a minute.

  2. 2

    Find Spoki in your connected apps

    Inside FormWise, go to Settings → Connected Services and look for Spoki.

  3. 3

    Hit "Connect"

    Click "Connect Spoki" and log in like you normally would. We only ask for the permissions your AI actually needs.

  4. 4

    Tell your AI what to do in Spoki

    Build a quick AI Agent (it's like writing instructions, not code), and pick the Spoki actions you want your AI to handle.

  5. 5

    Watch it run

    Send it a real-world task and watch your AI take care of Spoki for you. Tweak the wording until it feels just right.

Powered by the AI you already trust

Your Spoki workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.

  • OpenAI
  • Anthropic Claude
  • Google Gemini

Questions other Spoki users had before signing up

Do I need to know how to code?

Not even a little. If you can use Spoki today, you can set this up. You'll connect Spoki, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.

Will my clients know they're talking to an AI?

Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.

Can I make it sound like me?

Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.

What if I want to take over a conversation?

You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.

Is my client data safe?

Yes. Your Spoki login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Spoki or delete everything any time.

What happens when Spoki updates their app?

We handle it. When Spoki adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.

How fast can I actually get this running?

Most people are up and running the same day they sign up. Connecting Spoki takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.

What is FormWise?

FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Spoki — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.

Can I sell AI agents to my clients?

Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.

Can I embed my AI on my website or in my course?

Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.

Do I need to know anything about AI to use this?

No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.

About Spoki on FormWise

Spoki is an Italian platform that integrates WhatsApp's official APIs to automate communication for marketing, sales, customer support, and payments.

Connect Spoki once and your FormWise AI gets 57 things it can do inside it. That means your AI can handle the Spoki work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.

You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.

New to Spoki? Take a look at spoki.it/en.

Stop doing the Spoki work yourself

Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.