Add Superchat to your AI agent
Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.
- Things your agent can do in Superchat
- 17
Things your AI can do in Superchat
Your FormWise AI can handle any of these in Superchat — on its own, without you needing to click a button.
Create Contact
PopularCreate a new contact in Superchat with phone or email handles. Use this tool to register contact details before sending messages. You must provide at least one handle (phone or email). Optional fields include first name, last name, gender, and custom attributes (if predefined in your account settings).
Create Template Folder
PopularCreate a new template folder in SuperChat for organizing message templates. Template folders help organize WhatsApp and other messaging templates into logical groups (e.g., Marketing, Sales, Customer Support). Use this action before creating templates when you want to keep them organized.
Delete Webhook
PopularTool to delete a specific webhook by its ID. Use when you need to remove an obsolete or unwanted webhook subscription. First use SUPERCHAT_LIST_WEBHOOKS to retrieve the webhook ID, then use this action to delete it. Example: Delete webhook wh_UPYSN0Etofjl7lhhQ9yhL.
Get Contact
PopularRetrieve a specific contact's details by ID. Returns the contact's name, handles (phone, email, social), custom attributes, and timestamps. Use this to look up contact information before sending messages or updating contact details. Example: "Get contact details for co_abc123" or "Fetch info for contact co_xyz789".
Get File
PopularRetrieve metadata for a specific file by its ID. Returns file details including the file name, MIME type, API resource URL, and a temporary download link with expiration. Use this to get information about uploaded files before downloading or processing them.
Get User
PopularRetrieve details of a specific user in the Superchat workspace by their user ID. Use this tool when you need to fetch profile information for a known user. Note: You can obtain user IDs by first calling the List Users action. Example user_id format: 'us_abc123xyz'
List Channels
PopularLists all communication channels in your Superchat workspace. Channels represent different messaging mediums (WhatsApp, email, SMS, Telegram, Instagram, Facebook) through which conversations occur. Results are sorted by creation date (newest first) and can be paginated using 'limit', 'after', or 'before' parameters.
List Contacts
PopularList all contacts in the Superchat workspace with cursor-based pagination. Use this tool to browse contacts, find contact IDs, or export contact data. Results are sorted by creation date (newest first).
List Conversations
PopularRetrieves a paginated list of all conversations in your Superchat account. Each conversation includes channel info, status (open/snoozed/done), assigned users, contacts, labels, and inbox details. Use this to browse conversations, find specific ones by status or channel, or get conversation IDs for further operations. Supports cursor-based pagination to handle large result sets.
List Custom Attributes
PopularList all custom attributes defined for contacts in your Superchat account. Custom attributes are user-defined fields that extend contact data beyond standard fields like name and email. Use this action to discover available custom attributes before reading or updating contact information. Supports cursor-based pagination for accounts with many custom attributes. Common use cases: - Discover available custom fields before updating contacts - Retrieve custom attribute types (string, number, date, select, etc.) - Get custom attribute IDs for use in other API calls
List Inboxes
PopularTool to list all inboxes. Use when you need to retrieve inbox IDs and metadata before sending or organizing messages.
List Labels
PopularList all labels in the Superchat workspace. Labels are used to categorize and organize conversations. Use this tool to retrieve available labels and their IDs, which can then be used to assign labels to conversations via the update conversation endpoint. Supports cursor-based pagination for workspaces with many labels.
Show 5 more things it can do
List Templates
PopularTool to list all message templates. Use when you need to fetch available message templates.
List Users
PopularRetrieve all users in the workspace. Returns user profiles including names, emails, roles, and contact info. Supports pagination for large workspaces. Use cases: - Get a directory of all workspace members - Find user IDs for other API operations - Audit user roles and permissions
List Webhooks
PopularTool to list all webhooks configured in the workspace. Use this tool to: - Retrieve all active and paused webhooks - Get webhook IDs for use with update or delete operations - Check webhook status and event subscriptions Supports pagination via 'limit', 'after', and 'before' parameters.
Update Contact
PopularUpdate information for a specific contact in Superchat. Use this tool to modify a contact's name, gender, handles (phone/email), or custom attributes. Requires the contact_id (prefixed with 'ct_') which can be obtained from List Contacts or Create Contact. Examples: - Update first name: {"contact_id": "ct_abc123", "first_name": "Jane"} - Update gender: {"contact_id": "ct_abc123", "gender": "female"} - Update phone handle: {"contact_id": "ct_abc123", "handles": [{"type": "phone", "value": "+1234567890"}]}
Update Webhook
PopularUpdate an existing webhook's target URL and/or event subscriptions. Use this tool to: - Change the webhook delivery URL - Add or remove event subscriptions - Update event types the webhook listens to Note: Webhook status (ACTIVE/PAUSED) is automatically managed by the API and cannot be manually changed. Webhooks become PAUSED after 7 days of consistent delivery failures.
Built for the way you actually work
No code, no engineers
Connect in a few clicks and start using your AI right away. If you can use the apps you already love, you can do this.
Sounds like you, not like a bot
Train your AI on your offer, your voice, and the way you actually talk to clients — it picks up where you leave off.
Plugs into the stack you already use
No need to rip out your CRM, your scheduler, or your email tool. Your AI works inside the apps running your business today.
Your data stays yours
Client conversations, lists, and credentials are scoped to your workspace. Nothing gets shared, sold, or used to train anyone else’s AI.
What you can do once Superchat is connected
Onboard new clients without lifting a finger
When someone signs up, your AI greets them, sets up their next step in Superchat, and keeps the momentum going — even at 2am.
Reply to leads in seconds, not days
Your AI watches Superchat for new inquiries, answers questions in your voice, and books the call before they cool off.
Get your weekends back
Hand off the repetitive Superchat work — follow-ups, reminders, updates, simple admin — and stop being the bottleneck in your own business.
How to connect Superchat to your agent
- 1
Start using FormWise for free
Sign up in under a minute.
- 2
Find Superchat in your connected apps
Inside FormWise, go to Settings → Connected Services and look for Superchat.
- 3
Hit "Connect"
Click "Connect Superchat" and log in like you normally would. We only ask for the permissions your AI actually needs.
- 4
Tell your AI what to do in Superchat
Build a quick AI Agent (it's like writing instructions, not code), and pick the Superchat actions you want your AI to handle.
- 5
Watch it run
Send it a real-world task and watch your AI take care of Superchat for you. Tweak the wording until it feels just right.
Powered by the AI you already trust
Your Superchat workflow runs on the same world-class AI used by ChatGPT, Claude, and Gemini. We handle the technical part — you just tell your AI what to do, in plain English.
- OpenAI
- Anthropic Claude
- Google Gemini
Questions other Superchat users had before signing up
Do I need to know how to code?
Not even a little. If you can use Superchat today, you can set this up. You'll connect Superchat, tell your AI what it should help with, and you're live. The whole thing is built for coaches, course creators, agencies, and operators — not engineers.
Will my clients know they're talking to an AI?
Only if you want them to. Your FormWise AI is trained on your voice, your offer, and the way you actually communicate — so it sounds like a thoughtful team member, not a clunky chatbot. Most people can't tell.
Can I make it sound like me?
Yes. You can give your AI examples of how you write, the questions you usually ask new clients, the way you handle objections, and the language you use about your offer. The more you give it, the more it sounds like you wrote it.
What if I want to take over a conversation?
You're always in control. You can step in at any point, take over from your AI, or stop it from sending messages until you've reviewed them. Think of it as a teammate, not a replacement.
Is my client data safe?
Yes. Your Superchat login and client information stay scoped to your workspace. We don't sell it, we don't share it, and we don't use your data to train anyone else's AI. You can disconnect Superchat or delete everything any time.
What happens when Superchat updates their app?
We handle it. When Superchat adds new features or changes how something works, we update the integration in the background. You don't have to do anything — your AI just keeps working.
How fast can I actually get this running?
Most people are up and running the same day they sign up. Connecting Superchat takes a few minutes. Teaching your AI to handle the work the way you'd want it done is the part worth slowing down for.
What is FormWise?
FormWise is the AI agent builder for coaches, course creators, and agencies. You connect the apps you already use — like Superchat — train your AI on your offer and voice, and let it handle the work you've been doing manually: onboarding, follow-ups, support, admin. No code, no developers, no engineering team required.
Can I sell AI agents to my clients?
Yes. A lot of FormWise users build AI assistants and sell them as part of their offer — done-for-you AI setups, white-label assistants for client businesses, custom GPTs trained on a client's brand. You can charge a setup fee, a monthly retainer, or both.
Can I embed my AI on my website or in my course?
Yes. Every AI you build in FormWise can be embedded on your site, dropped into your course platform, or shared as a standalone link. Your clients and students just open it like any other web page — no app to download, no login hoops.
Do I need to know anything about AI to use this?
No. If you can describe what you want your AI to do in plain English — "greet new clients, ask these 3 questions, book them a call" — FormWise can build it. We handle the models, the prompts, the connections. You handle the part you already know: what your business actually needs.
About Superchat on FormWise
Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.
Connect Superchat once and your FormWise AI gets 17 things it can do inside it. That means your AI can handle the Superchat work in your business — the messages, the updates, the follow-ups, the admin — the way you would, just faster and around the clock.
You don't need to know how any of it works under the hood. We take care of keeping the connection alive, retrying if something fails, and making sure your data only ever moves where you tell it to.
New to Superchat? Take a look at www.superchat.com.
More team chat integrations
Discord Bot
Discordbot refers to automated programs on Discord servers, performing tasks like moderation, music playback, and user engagement to enhance community interactions
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work - all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams integrates chat, video meetings, and file storage within Microsoft 365, providing virtual collaboration and communication for distributed teams
Zulip
Chat for distributed teams. Zulip combines the immediacy of real-time chat with an email threading model.
Slackbot
Slackbot gives agents workspace-wide read access to a Slack workspace on behalf of the installing user - search messages and files, browse channel and thread history, and look up users and channels - while continuing to post and react as the bot. Includes direct messages and user email addresses so agents can search across DMs and resolve users by email.
Zoom Team Chat
Zoom Team Chat is Zoom's persistent messaging product: channels, direct messages, threads, reactions, file sharing, reminders and shared spaces, all accessible through the Zoom REST API as the connected user
Stop doing the Superchat work yourself
Hand it off to an AI assistant that sounds like you, works around the clock, and never forgets a follow-up. Free to start.