Privacy Policy / Terms Of Service

Privacy Policy / Terms Of Service
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Last Updated: 6/10/2024

Formwise LLC ("Formwise," "we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your") and their data. This Privacy Policy explains how we collect, use, disclose, and protect information that we receive from users through our website and form builder services (collectively, the "Service").

Information We Collect

When you use our Service, we may collect information that you provide to us directly or that is automatically collected. This information may include:

Personal information, such as your name, email address, and billing information.
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User-generated content, such as the forms you create using our Service and the data you collect through those forms.
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Information about your use of our Service, such as your IP address, browser type, device type, and operating system.
‍Social Logins
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If you link, connect, or login to your account with a third-party service (e.g., Google), we receive certain information, such as your email address, name, and profile picture from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

Use of Information

We may use the information we collect for the following purposes:

To provide and improve our Service, including to personalize your experience and to troubleshoot issues.
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To communicate with you about our Service, including to respond to your inquiries and to provide customer support.
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To analyze and understand how our Service is used, including to generate analytics and usage statistics.
To comply with legal obligations and to protect our rights and the rights of our users.
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Disclosure of Information

We may disclose the information we collect in the following circumstances:

With your consent.
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To third-party service providers who assist us in providing our Service.
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To comply with legal obligations or to respond to lawful requests from government authorities.
To protect our rights and the rights of our users.
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Data Retention

We will retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When you delete your account, we will delete your information from our servers and backups, except as necessary to comply with legal obligations or to protect our rights.

Protection of Payment Methods and OpenAI API Keys

Payment Methods:

We do not have access to, store, or retain any of your payment methods, including credit card information, bank account details, or any other financial data you may provide for transactions.

All payment processing is handled by secure and reputable third-party payment processors that adhere to industry standards for data security.
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OpenAI API Keys:

We do not have access to your OpenAI API keys. Upon integration, your API keys from OpenAI are immediately encrypted using industry-standard encryption protocols. This encryption helps protect your API keys and ensures that they are securely stored and transmitted.
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Security

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Children's Privacy

Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under the age of 13, please contact us immediately at hello@formwise.ai

Screening of Prompts and User Inputs

We reserve the right to screen prompts and user inputs to ensure compliance with our usage policy. This is to prevent the generation of content that violates our terms, including but not limited to:

Content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
Content that promotes violence, discrimination, or illegal activities.

You can’t use the Platform for illegal purposes, to post pornography or hateful content, harass others, or do anything else your mother would not approve of.
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Content that violates NSFW rules or any other third-party terms of service.
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Compliance with OpenAI Terms of Service and FormWise.AI Account Shutdown Policy

OpenAI Terms of Service (TOS): Our Service operates in compliance with OpenAI's Terms of Service (TOS). We expect all users to adhere to OpenAI's TOS when utilizing their services through our platform.
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Account Shutdown for TOS Violations:

We take violations of OpenAI's TOS seriously. Any account found to be in violation of OpenAI's TOS will be promptly shut down, and access to OpenAI services through our platform will be terminated for the violating account.
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Server Location and Data Hosting
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Our servers, where all data collected and processed through our Service is stored, are located in North America, specifically in the United States. We want to be transparent that no data is hosted abroad.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means as required by applicable law.

Refunds

We offer a seven (7) day refund policy, allowing customers to request a refund within seven days of their most recent billing cycle. After this seven-day period, refunds will not be issued. This policy applies to the initial purchase and subsequent renewals. We strive to accommodate most scenarios, but it's important to note that your payment grants you access to our tool, and it is not based on usage.

Data Storage and Usage

FormWise LLC stores user session data, your tool's data, and prompts on our servers. By using our services, you consent to the storage and processing of this data. We take privacy and data security seriously, and our data handling practices are outlined in our Privacy Policy section.

Billing and Disputes

By signing up for our services, you agree not to dispute any charges related to your FormWise LLC account. If you wish to address billing issues or cancel your subscription, you can do so easily by sending an email to hello@formwise.ai. Alternatively, you can manage your billing information and cancel your subscription through the billing portal in your dashboard anytime.
‍Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your information, please contact us at hello@formwise.ai.